WHOLESALE EXPECTATIONS/CLAIM PROCESS

CONDITIONS OF SALE:

OUR PRICES ARE DESIGNED FOR WHOLESALERS USERS AND SHIPMENTS WILL BE MADE ASSUMING RECIPIENTS HAVE A WORKING KNOWLEDGE OF CALLA LILIES IN TERMS OF COLOR RANGE, HEAD SIZE, STEM LENGTH, ETC.  OREGON COASTAL FLOWERS RESERVES THE RIGHT TO SUBSTITUTE A SIMILAR COLOR OR SIZE IN ORDER TO FILL YOUR SHIPMENT IF NECESSARY.

CLAIMS WILL BE HONORED BASED UPON INDUSTRY STANDARDS AND MUST BE SUBMITTED WITHIN 24 HOURS OF RECEIVING YOUR SHIPMENT.  THIS EMAIL OR FAX OF YOUR CLAIM MUST INCLUDE:

COPY OF INVOICE, DESCRIPTION OF PRODUCT, PICTURES OF DAMAGED PRODUCT, REASON FOR CLAIM AND AMOUNT OF CREDIT YOU ARE REQUESTING.  YOUR CLAIM WITH THEN BE REVIEWED AND A RESPONSE WITH BE FAXED OR EMAILED IN RETURN

NOTE:  PICTURES OF DAMAGED PRODUCT WILL BE REQUIRED WHEN SUBMITTING A CLAIM.

HOURS OF OPERATION:

OUR OFFICE HOURS ARE MONDAY-THURSDAY 8-4 P.M. PST AND FRIDAY FROM 8-2P.M.PST. 

CALLS OUTSIDE OF THESE HOURS WILL BE ANSWERED PROMPTLY WHEN WE RESUME BUSINESS HOURS.